Q: Do you have a cancellation policy?
A: I understand life is crazy. I try my best to accommodate my guest's schedule, and I just ask that you do the same for mine. If something comes up and you need to cancel, please be sure to give me a minimum of 48-hour notice. If a guest cancels or reschedules within the 48-hour time frame, I will require payment of 50% of the services that were booked for that session. This will need to be paid before rebooking your services. I understand that things happen and we all get sick or have emergencies. I will do my best to accommodate those rare occasions.
Q: What if I'm running late for my appointment?
A: If you are more than 15 minutes late, I may ask that you reschedule. 50% of services booked will be due prior to setting a new appointment.
Q: Can I bring my children with me?
A: Although I love children, the salon is not the best place for your little one to hang out while I am doing your hair. I do ask, for safety reasons, to leave your little ones at home. This is your time to pamper yourself and have some alone time.
Q: What should I do if I am unhappy with my service?
A: If you are unhappy with your services, I ask that you let me know within 7 days. I am happy to make adjustments based on the goal discussed in our consultation. That being said, If your desired look was discussed that it would take multiple sessions, that would not constitute any adjustments.